Refund & Cancellation Policy
At Micropath Laboratory, we strive to provide a seamless and transparent booking experience for all our patients. Please read our cancellation and refund policy carefully before booking your tests.
1. Cancellation by Patient
Home Collection: You may cancel a home sample collection booking up to 2 hours before the scheduled time slot without any penalty. Cancellations made within 2 hours of the scheduled time slot may be subject to a nominal cancellation fee to cover logistical costs.
Lab Visit: Bookings for lab visits can be cancelled at any time prior to sample collection.
2. Cancellation by Micropath Laboratory
In rare circumstances due to unforeseen operational issues (e.g., severe weather, equipment malfunction, or staff unavailability), Micropath Laboratory reserves the right to cancel or reschedule a booking. In such cases, you will be notified immediately, and you will be eligible for a full refund or a free rescheduling of your test.
3. Refund Processing
- Eligible Refunds: If you are eligible for a refund, the amount will be processed back to the original mode of payment.
- Processing Time: Refunds typically take 5 to 7 business days to reflect in your bank account or credit card statement, depending on your financial institution.
- Post-Collection: Once a sample has been collected and processing has begun, the test fee becomes non-refundable.
4. Dispute Resolution
If you believe you have been incorrectly charged or have not received your report within the promised timeframe, please contact our support team immediately. We will investigate the matter and process a refund if applicable.
Last updated: August 2026